Raising Concerns at MacKillop College

MacKillop College works in an educational partnership with families for the benefit of all students. On entering into this partnership, families assume a number of important responsibilities, which include loyalty to the College community, a commitment to the College Mission Statement, and support of all College policies and expectations.

It is acknowledged that there may be occasions when families wish to express concerns or make complaints regarding College matters.  Families are always encouraged to communicate with the relevant College staff to discuss their concerns.

The College is always available to assist families in developing a clearer understanding of College expectations in all areas.

Families are required to express their concerns in a calm and respectful manner towards all staff who may be involved. On presenting the concern, the family must be able to be identified; anonymous concerns or complaints cannot be satisfactorily investigated, as the College would not be able to establish them as genuine.

In having specific concerns/complaints addressed, we recommend that initial contact be made with the relevant College staff in the order below:
Curriculum Matters
Subject Teacher, Learning Area Leader, Directors of Learning, Deputy Principal of Learning and Teaching

Student’s Academic Matters
Subject Teacher, Learning Area Leaders, Year Level Leaders, Deputy Principal of Learning and Teaching

Student Wellbeing Matters
Homeroom Teacher, Year Level Leaders, College Counsellors, Directors of Student Wellbeing, Deputy Principal Student Wellbeing

General Student Behaviour
Homeroom Teacher, Year Level Leaders, Directors of Student Wellbeing, Deputy Principal Student Wellbeing

College Policies
Risk and Compliance Manager

Staff
Vice Principal or Principal

Financial
Business Manager

In all cases where the matter cannot be satisfactorily resolved, families are encouraged to contact the College Principal.